We offer kindness, warmth and caring for everyone we serve, and strive to promote comfort and reduce suffering. We believe the transition to end of life and through grief is a normal human experience. We foster hope.

We achieve care through a team-based approach seeking to connect appropriate people, resources and agencies to meet identified and changing needs during a life-limiting illness, palliation and after death.

Our community includes clients, families, volunteers, medical professionals, sponsors, and donors. We support each other with compassion to improve and strengthen communication and collaboration.

We are leaders in advocating for hospice and the benefits of a co-ordinated approach to end of life care.

We are mindful of the value and meaning of each life. We promote dignity by supporting each person’s values, choices and traditions. We actively listen to honor each one’s feelings, beliefs and wishes.  We respect each person’s privacy and encourage autonomy and personal decision-making.

We seek to understand each person’s unique emotional, physical and spiritual needs.  We believe in working together with clients and their families. We are accessible and available to help make choices about care over time. 

We aim for excellence in everything we do, guided by best-practice recommendations. We follow current research and innovation in hospice, palliative, and end of life care. 

We are active members of the BC Hospice Palliative Care Association, Canadian Hospice Palliative Care Association.

We strive to be worthy of your confidence. Safety and the ethical principle of ‘do no harm’ are fundamental to who we are.

We are responsible, dependable, and transparent in our relationships with our supporters, donors and community partners.

We train and support our volunteers to help our clients and families to:

• Live as fully as possible in the face of illness

• Prepare for end of life

• Live with loss and grief

We are committed to ongoing learning for our staff, volunteers, and our community.